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SO WHAT’S THE POLICY
We want our customers to have confidence and peace of mind when purchasing a product on our website. So we offer the option to return the product for an exchange, or a refund (shipping costs are deducted when issuing refund), or store credit (including shipping fee, if any), provided the return is requested within 4 working days from date of delivery.
For INTERNATIONAL CUSTOMERS we are unable to offer refunds or return option.
WHAT ARE THE PREREQUISITES
All we ask is to meet the below fair conditions:
Request a return as stated above.
Product is unused.
If you have tried the product, then make sure there is no transfer of smell (natural odor or body perfume, etc).
Do not attempt to wash the garment as it can void the garment of its original fresh state.
Price tags, brand tags, price stickers, original packing (polybag, wrap paper, etc) need to be in tact.
HOW DOES ONE REQUEST A RETURN
- You can place a return request after logging into your Grass and Sunshine Customer Account on our website and visiting the “Orders” tab.
- You can contact us via Chat on the Website.
- Email us at email@example.com
Once you have placed your request, we will arrange a pick up through one of our delivery partners. You will receive a message on your provided mobile number. Please keep the package read to avoid missing the pick up service.
REFUNDS POLICY - DOMESTIC CUSTOMERS
HOW DOES IT WORK
Once you have requested a refund, we will wait to receive the items back, to do a Quality Assessment on the returned items, to check if they meet the above said conditions (see shipping policy). If they pass the Quality checks, we will issue a refund to your original payment method. If the items do not pass the Quality checks, then the refund will be rejected and we will ship the product back to you. Please note we deduct shipping costs when issuing refund. Please refer to the below paragraph regarding refund of Shipping Cost.
HOW WE REFUND
Online Payment: If you have paid online, we will refund you back to source, minus INR 249 towards shipping charges and home collection charge for returning the product (please refer to next section below “What About Refunding The Shipping Cost” ).
Cash On Delivery (COD): We will require your bank information to issue you a refund to your bank account, as we do not refund cash. To enable us to refund you the money to your bank account, you will need to login to your Grass & Sunshine account and enter your bank details in the provided form under the “Order” section. Again, please note we do not refund shipping cost that you paid at time of placing your COD order (please refer to next section below “What About Refunding The Shipping Cost” ).
WHAT ABOUT REFUNDING THE SHIPPING COST
We do not refund shipping charge because we have incurred this shipping expense towards the shipping company, to deliver the goods to your doorstep for your convenience. When you change your mind and request return, we again have to pay the shipping company to get the return items collected from you (home collection service), and then have it delivered back to us.
If you purchased one item under one order, then we shall refund you the item cost only, not the shipping cost. If you purchased multiple items under one order, then again, we will not refund the shipping cost associated with that order.
Also, a delivery or return pick up shall be attempted 2 times and if this delivery/pick up fails to execute, then we will not be able to process the return again. You will need to send the package back to us at your cost in order to enable us to process refund.
HOW MUCH COST WILL BE DEDUCTED FROM REFUND?
We incur a lot of overhead expense in delivering, realising your online / COD payment through payment channels, and then arranging home collection for returns, and refunding you the amount through payment channels like Razorpay etc. Cost of shipping varies based on size/weight of package and post code. To make it simpler and more universal, we shall deduct INR 249 from refund amount.
MISSING ITEMS IN A DELIVERED PACKAGE?
If you not received any ordered item, then please inform us within 48 hours along with some proof. For example if you ordered 4 items and only received 3 items, then please share pictures of the unboxing of products. Since our delivery partners only provide us a 48 hour window to inform them of any missing items, so it is imperative that customer informs us of the missing items WITHIN 24-48 hours. We will take 10 business days to investigate customer claims. Once approved, we will process the refund.
No claims shall be entertained post the 48 hour window. Kindly send proof over email to firstname.lastname@example.org or on Whatsapp to +91-8588080041.
REFUNDS POLICY - INTERNATIONAL CUSTOMERS
For INTERNATIONAL CUSTOMERS we are unable to offer refunds or return option. Please buy after carefully choosing the product & viewing the size guide. Keep in mind that colors always vary between mobile screens and actual garment.