RETURN POLICY

SO WHAT’S THE POLICY

We want our customers to have confidence and peace of mind when purchasing a product on our website. So we offer the option to return the product for an exchange, or a full refund, or store credit (including shipping fee, if any), provided the return is requested within 4 working days from date of delivery. 

For INTERNATIONAL CUSTOMERS we are unable to offer refunds or return option.

 

WHAT ARE THE PREREQUISITES

All we ask is to meet the below fair conditions:

  • Request a return as stated above.

  • Product is unused.

  • If you have tried the product, then make sure there is no transfer of smell (natural odor or body perfume, etc).

  • Do not attempt to wash the garment as it can void the garment of its original fresh state.

  • Price tags, brand tags, price stickers, original packing (polybag, wrap paper, etc) need to be in tact.

 

 

HOW DOES ONE REQUEST A RETURN

  • You can place a return request after logging into your Grass and Sunshine Customer Account on our website and visiting the “Orders” tab. 
  • You can contact us via Chat on the Website.
  • Email us at info@grassandsunshine.com

 

 

RETURN SHIPPING

Once you have placed your request, we will arrange a pick up through one of our delivery partners. You will receive a message on your provided mobile number. Please keep the package read to avoid missing the pick up service.

REFUNDS POLICY - DOMESTIC CUSTOMERS

HOW DOES IT WORK

Once you have requested a refund, we will wait to receive the items back, to do a Quality Assessment on the returned items, to check if they meet the above said conditions (see shipping policy). If they pass the Quality checks, we will issue a refund to your original payment method. If the items do not pass the Quality checks, then the refund will be rejected and we will ship the product back to you.

 

HOW WE REFUND

Online Payment: If you had paid online, we will refund you back to source.

Cash On Delivery: We will require your bank information to issue you a refund to your bank account, as we do not refund cash. To enable us to refund you the money to your bank account, you will need to login to your Grass & Sunshine account and enter your bank details in the provided form under the “Order” section.

 

 

WHAT ABOUT REFUNDING THE SHIPPING COST

 If you purchased one item under one order, then we shall refund you the shipping cost. However, if you purchased multiple items under one order, then we will not refund the shipping cost associated with that order.

Also, a delivery or return pick up shall be attempted 3 times and if this delivery/pick up fails to execute, then we will not be able to refund the shipping costs. The same shall be forfeited.

 

MISSING ITEMS IN A DELIVERED PACKAGE?

If you not received any ordered, then please inform us within 48 hours along with some proof. For example if you ordered 4 items and only received 3 items, then please share pictures of the unboxing of products. Since our delivery partners only provide us a 48 hour window to inform them of any missing items, so it is imperative that customer informs us of the missing items WITHIN 24-48 hours. We will take 10 business days to investigate customer claims. Once approved, we will process the refund.

No claims shall be entertained post the 48 hour window. Kindly send proof over email to info@grassandsunshine.com or on Whatsapp to +91-8588080041.

 

REFUNDS POLICY - INTERNATIONAL CUSTOMERS

For INTERNATIONAL CUSTOMERS we are unable to offer refunds or return option. Please buy after carefully choosing the product & viewing the size guide. Keep in mind that colors always vary between mobile screens and actual garment.