PRIVACY POLICY

INTRO

We respect the trust you show in us. Therefore, it is our endeavour to ensure highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

 

1. What we collect and how we collect it

The personal information we collect about you depends on the dealings you have with us. You generally have the option of interacting with us anonymously or using a pseudonym, however, in some instances this may prevent us from being able to provide you with products and services, for an example where you place an order for products online.

The types of personal information we collect and use depends on your interaction and transactions with us.

General: What we collect

  • Contact name and details.
  • Payment and transaction information including type, bank and credit card details etc.
  • Delivery address or collection details.
  • Your location details through your smart phone or device.
  • Details of your communications and interactions with us through account sign up.

General: How we collect

  • When you visit the GRASS & SUNSHINE website or its social platforms, on your computer or on the App.
  • Make a purchase or place an order.
  • Setup an Online account with us.
  • Transact including making a non‐cash payment.
  • Participate in a survey, or send us an enquiry / provide us with feedback.
  • When you join our mailing list
  • Post a review, rating or comment on our website or social media page, or other user generated content on one of our websites or Apps

Members: What we collect

  • Membership details including your name, contact details, date of birth, phone number, address and any other information you provide as part of your application or registration.
  • Transaction details including what you purchased, payment information, where you shopped and your product preferences
  • Your location details through your smart phone or device.

 

1.1  Collection of personal information by third parties

Certain businesses and third parties that operate in a our web store own the personal information you provide to them (e.g. when you join their mailing list, or recording your product preferences), and therefore have their own privacy policy which we encourage you to read before providing your personal information. Grass & Sunshine is not responsible for the privacy practices of these third parties and this Policy does not apply to them. 

You can help us keep your information up to date, by letting us know about changes to your details or by updating your account details by signing in.

 

1.2 Why we collect personal information

We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

  • to provide you with products and services including any associated loyalty program or credit card services.
  • to improve our service operations to enhance your customer experience.
  • to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts.
  • to register and service your account, including your online account and keeping your information up‐to‐date, and verifying your identity.
  • promoting and communicating Grass & Sunshine products and services through direct marketing, events and competitions, public relations and social media. Myer may also make use of third parties who use cookies to serve ads to you based on your past visits and use of our website. This allows us to notify you of products or offers which we think might be of interest to you.
  • to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability. )
  • to respond to your query, feedback or concerns.

 

2. Direct marketing, tech advertising and opting out

By providing your address, email address and contact number to  Grass & Sunshine or its related parties and partners, you provide consent to contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, telephone and via our App. 

If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by:

  • emailing us at [email protected]
  • contacting our Customer Service team by phone on +91 120 4202900
  • using the unsubscribe facility that we include in our electronic messages to opt out of receiving those messages.

 

3. Sharing your personal information

We work with a number of suppliers/service providers that provide us with services to fulfil your request or carry out specific functions on our behalf, including:

  • contracted or approved third party service providers or contractors to provide you with products or services requested by you or may be of interest to you, to process your payment, to communicate offers and promotions to you, and for product development and product, service and market research
  • approved technology services including application and systems, cloud computing facilities, web & cart development and technical support, processing, storing, web hosting, research and to analyse data.
  • customer order fulfillment companies, delivery and logistics companies.
  • SEO service providers.
  • business advisors, including lawyers, accountants, insurance, recruitment advisors and agencies, auditors or other professional service providers to the extent reasonably required.

 

SAFETY SECURITY

While we do our best to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use.

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